Contact the practice
Bridges Medical Practice
Trinity Square Health Centre
24 West Street
Gateshead
Tyne and Wear
NE8 1AD
Telephone: 0191 300 9889
Out of Hours: 111
Email: nencicb-ng.bridgesmedicalpractice@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm Extended Access Held at practice 6.30-8.00pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 7:30am to 6:30pm Extended Access Held at practice 6.30-8.00pm |
| Friday | 8:00am to 6:30pm |
| Saturday | 12:00pm to 5:00pm Extended Access Clinic Held ONLY |
| Sunday | Closed |
If you need help when we are closed
If you need medical help outside our opening hours, you can use the following services:
- NHS 111 https://111.nhs.uk/
- Pharmacy First https://www.hantsiow.icb.nhs.uk/pharmacyfirst
- If it is life-threatening emergency call NHS 999 https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/
Physical accessibility
Wheelchair accessibility is very important in the present day scenario. Which is why both entrances are adapted. It ensures that the people with problems in normal movement can access all the facilities without help according to their requirements.
The provision of accessible toilet facilities is a fundamental and crucial part of inclusive service delivery. An accessible toilet is designed to meet the majority of needs of independent wheelchair users and people with mobility impairments.
Step-free access in our building ensures customers don’t have to use escalators or stairs to move between the street and the practice.
Hearing Loop System
A hearing loop system is a solution for assistive listening, providing access to high-quality intelligible sound for the hard of hearing. We at the Bridges Medical Practice take every care to ensure we treat everyone equally.
Parking
The car park at Trinity Square is owned and operated by Tesco. There is a charge to park and a maximum stay of four hours allowed. If you spend £5 or more in Tesco you will get a parking voucher which allows you to stay for three hours free of charge.
The car park at Trinity Square is owned and operated by Tesco with some disabled parking near the practice. There is a charge to park and a maximum stay of four hours allowed. If you spend £5 or more in Tesco you will get a parking voucher which allows you to stay for three hours free of charge.
Translation Service
A translation service is available to facilitate communication between two or more people who use different languages, being spoken. The interpreter is not responsible for what is said by either party but is responsible for ensuring that everything that is said is communicated accurately in the other language.
Signing Service
A signing service is available to facilitate communication between two or more people who use different languages, being signed. The interpreter is not responsible for what is said by either party but is responsible for ensuring that everything that is said is communicated accurately in the other language.
Animals in the Practice
We understand that some patients find comfort from animals.
- Assistance dogs are welcome in the practice
- Therapy or emotional support dogs are not permitted
This is to ensure:
- Patient safety
- Infection control
- Consideration for others who may have allergies or concerns
If you rely on an assistance dog or need support accessing your appointment, please let the team know and we will be happy to help.
How to make a complaint
The doctors and staff at Bridges Medical Practice are committed to providing high-quality healthcare and services to patients. We make every effort to give the best service possible to everyone who attends our practice.
We are always looking to improve our service and feedback from patients is important to us. There are many ways in which you can provide valuable feedback, either in person, in writing or telephone, to the doctor, practice manager or other members of the team.
You may also fill in the Friend and Family Test online or at the surgery.
If you are concerned about your care our practice manager will be very happy to listen to these concerns and take appropriate action.
There is also the option to make a complaint. Further details are provided in the Complaints Leaflet
The Practice Manager will send a written acknowledgment of the complaint within 2 working days.
The Practice Manager will investigate the complaint fully, arranging a meeting with those involved, if appropriate. They will then send a response to the person complaining within a timely manner.
