Appointments
Who do I see?
Routine appointments
You can request a routine appointment in either of the following ways:
- Call our reception team on (0191 300 9889 between 8:00am to 6:30pm, Monday to Friday, (7.30am Thursdays)
- Submit an eConsult through this website anytime between 8:00am to 6:30pm, Monday to Friday.
Once your request is received, it will be reviewed by a doctor and triaged appropriately to ensure you get the right care. You will receive a response the same working day.
Please note, our eConsult service is intended for non-urgent medical matters or administrative queries only.
Urgent Appointments
If you need an urgent medical appointment on the same day, please call the practice at 8:00am, Monday to Friday.
Cancelling your appointment
If you cannot attend your appointment, please let us know as soon as possible.
Missing an appointment can prevent someone else from getting care. By letting us know if you can’t come, you’re helping us make the most of NHS resources.
You can cancel the appointment either by:
- Via the NHS App
- By phone – call our reception team.
- In person – visit the surgery and speak with a receptionist during opening hours.
Late Arrivals
Patients are expected to attend pre-booked appointments on time and allow for travel or other logistical considerations.
If you are more than 10 minutes late, your appointment may need to be rescheduled to ensure other patients are seen promptly. If your situation is clinically urgent, we will do our best to accommodate you later in the surgery.
Consult with a Doctor online
Once your request is received, it will be reviewed by a doctor and triaged appropriately to ensure you get the right care. You will receive a response the same working day.
Please note, our eConsult service is intended for non-urgent medical matters or administrative queries only.
Start hereHome Visits
The best place to see a doctor is nearly always at the surgery as we have the necessary equipment and facilities available for safe, effective examination and treatment (having electronic access to notes greatly reduces the chance of prescribing errors, for example). Additionally, home visits are time-consuming and doing unnecessary visits would reduce our ability to see greater numbers of patients at the surgery.
However for patients who are housebound (ie. completely unable to leave the house even with transport), this is possible and therefore doctors will see these patients in their home, as per recommended Local Medical Committee (LMC) guideline.
If you do need a home visit, please call reception before 10.30am. A late request essentially means you are asking the doctor to leave their afternoon surgery in order to see you, at the expense of the patients they are booked to see.
All requests for home visits will be triaged by a member of the practice team in order to assist the GPs and nurses in prioritising visits. Your GP will also decide if/how urgently a visit is needed (please be aware that a request for a home visit does not mean that one will be undertaken if the GP thinks it inappropriate). Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. If you are a carer or relative ringing for a patient, please be prepared to leave your name and mobile phone number, as we will not confirm a visit will be undertaken until we have spoken with you to ascertain more details.
We regret that we are unable to offer home visits for patients who are prevented from attending the surgery by lack of transport or childcare issues.
You can also be visited at home by a community nurse if you are referred by your GP or upon discharge from hospital, by a consultant; the nurses will also tend to visit the housebound only, and are likely to decline other requests.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please see the link below, for the nationally accepted guidance for home visits, should further detail be required:
