Contact the practice
Priory Surgery
326 Wells Road
Knowle
Bristol
Avon
BS4 2QJ
Telephone: 0117 9493988
Out of Hours: 111
Email: bnssg.priory.surgery@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
When the surgery is closed, please dial 111 to access all out-of-hours services.
Calls to the NHS 111 Service are free from landlines and mobile phones.
Call 999 in an emergency – chest pains and/or shortness of breath constitute an emergency.
The South Bristol Urgent Treatment Centre is a nurse-led walk-in centre for minor illness and injuries. Provided by Sirona, you can drop in seven days a week with no appointment necessary.
South Bristol Urgent Treatment Centre is able to treat patients presenting with minor injuries that include:
- Sprains and Strains
- Cuts and grazes
- Minor burns and scalds
- Assessment of suspected broken bones
You can access this service by contacting 111 who, following triage, will book you an appointment, or you can just arrive at the Urgent Treatment Centre during opening hours.
Opening hours: seven days a week including bank holidays from 8 am to 8 pm.
Location: South Bristol NHS Community Hospital, Hengrove Promenade, Hengrove, Whitchurch Lane, Bristol, BS14 0DE.
Physical accessibility
The building has easy access for people with physical disabilities, including wheelchair users.
There is also a hearing loop at the reception desk.
Our Reception team will discuss how we can accommodate any communication needs you may have at the point of registration.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine cause for complaint. Where this does happen, we always work to ensure that the matter is settled as quickly and as amicably as possible.
It is usually our policy, where patients do bring matters to our attention, to offer a call back in the first instance. This allows us to gain a full picture of what the issue is and potentially allows us to resolve things there and then.
We are always happy to follow up any such calls in writing, but we understand that some patients would prefer to put their concern in writing in the first instance. Where this is the case, complaints can be emailed to: bnssg.complaints.priory@nhs.net or dropped into Reception. There is a form available for this purpose below.
Complaints and phone calls cannot always be escalated to the Practice Manager in the first instance. Our Practice Manager is responsible for overseeing the safe and effective running of the practice as a whole, balancing the needs of patients, staff, and clinical services. For this reason, they are not always available to take calls at short notice, particularly where an issue can be resolved more quickly and effectively by another member of the team. All concerns and complaints are first reviewed by our Complaints Lead, who will triage the issue and ensure it is addressed appropriately, escalating to the Practice Manager where necessary. In addition, our Patient Engagement and Experience Manager (Reception Team Manager) is often able to help resolve concerns and support patients at an early stage. This approach allows us to respond fairly and consistently, whilst ensuring the practice continues to run smoothly for all our patients. Please note however, that the Practice Manager is made aware of every complaint that does come in and regularly reviews these with the Partners to identify any themes and/or learning needs that may have emerged.
Please click on the links below to access our complaints leaflet and complaints forms.
