Prescriptions

Ordering repeat prescriptions

You can order using any of these ways:

Online – by using your PATIENT ACCESS or NHS APP.
In writing – Hand your request to our reception staff. You must include your name, address and date of birth. If you have a nominated or chosen pharmacy your prescription will be sent there.
By post – Make sure you enclose an envelope with a stamp if you want it posted back to you. If you have a nominated or chosen pharmacy your prescription will be sent there.
PLEASE NOTE THAT FROM 1ST APRIL 2026 WE WILL NOT LONGER BE ACCEPTING REQUESTS FOR PRESCRIPTIONS BY TELEPHONE
By email – bcicb.lockstownpractice@nhs.net. If you have a nominated or chosen pharmacy your prescription will be sent there.

When can I pick up my prescription?

If you have not nominated or chosen a pharmacy/chemist to get your medicines from, you can pick up your prescription from the surgery at any time during opening hours.

Please allow 72 hours for prescriptions to be processed and remember to take weekends and bank holidays into account.

Please note

Need a prescription urgently?

Emergency prescriptions can be obtained by calling NHS 111. If you contact the practice (see our contact page) our staff will tell you if they are able to process one urgently in surgery and when to pick up the prescription

Have you nominated or chosen a pharmacy or chemist to have your prescriptions sent to?

If you have nominated or chosen a pharmacy/chemist your prescription will be sent there

Can’t get to your usual pharmacy/chemist?

If you are not able to pick up your prescription from your usual chemist, let the surgery know so they won’t send the prescription to the wrong pharmacy

Lost your prescription?

Lost prescriptions can only be replaced with the Doctor’s permission or authorisation. If you have a chosen or nominated pharmacy/chemist, your prescription will be sent there

Need medication not on your prescription?

Contact the surgery to book an appointment to see a doctor

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.65
12-month prepayment certificate (PPC): £111.60
3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030
General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Queries about your medication

Contact the surgery on 01902 600833 if you would like to speak to someone about your prescription. We do have a pharmacist working in the practice who can answer your questions.

Your local pharmacists can also answer any questions about your prescription along with information on medicines you can buy without a prescription.