Appointments

Who do I see?

Same Day & Routine Appointments

You can request SAME-DAY or ROUTINE appointments ONLINE:

Request all types of appointments (GP, Nurses, Physio etc)
No waiting in phone queues
No account setup required
Responses to urgent appointment requests within two hours
Responses to routine appointment requests within one working day
Responses to administrative and prescription requests within three working days

Click the link at the top of the page, select the type of request you want to make, and then answer the questions before submitting to us – we’ll take care of the rest!

I'm Struggling Using Online Services

Alternative Access for Those Without Internet

Patients who do not have internet access or a smartphone will still be able to access the service.

Reception staff can complete the online request on a patient’s behalf, asking the same questions that appear in the online form, being submitted to the same queue to ensure fairness for all patients.

These requests will then follow the same process.

Patients experiencing problems with appointment links or who require further assistance are encouraged to contact the practice directly, where staff can issue a new link or complete the request for them.

The practice encourages all patients to familiarise themselves with SystmConnect ahead of the launch and looks forward to providing a more efficient and reliable online service.

Available Help for Patients

Recognising that not everyone is comfortable using online systems, the practice has confirmed that reception staff will be available to assist patients who need support.

Patients can contact the practice by phone or visit in person with their device, where a member of the reception team can guide them through the process.

An instructional video is also available to help users become familiar with the system below:

Video

If you need further assistance, please call us on 01604 670780.

Being Referred to a Pharmacy

In some cases of minor illness, you may be referred to a Pharmacy via the Pharmacy First Service.

As qualified healthcare professionals, pharmacists can offer advice and prescribe medication for minor illnesses such as:

Coughs
Colds
Earache
Sore throats
Tummy trouble
Aches and pains
UTI’s
…and many more

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends, and have private consultation rooms. You do not need an appointment.

How to Access Pharmacy First Services:

Contact us (via phone or Online form) at Woodview Medical Centre and ask for a Pharmacy First referral.
Choose your preferred pharmacy — we’ll refer you directly.
Visit the pharmacy at your convenience for a private consultation.

It’s fast, efficient, and ensures you get the care you need without unnecessary delays.

Follow this link for more information.

Requesting a Blood Test

If you need a blood test, our GP surgery offers two convenient options to arrange your appointment:

Request the appointment online
To book a blood test, please request an appointment online as above.
Hospital-Requested Blood Tests
If your blood test has been requested by a hospital, please click here to book your test at the hospital. Ensure your blood test request is already in the system before attending your appointment.

For any additional information or assistance, feel free to contact our surgery.

Cancelling your appointment

If you’re unable to attend your scheduled appointment, we offer easy way to cancel and free up the slot for others:

NHS or Airmid Apps: Quickly cancel your appointments using the NHS app or Airmid app.

If you encounter any issues with the apps, call the practice for assistance in cancelling your appointment.

Please notify us as soon as possible if you cannot attend to avoid a DNA (Did Not Attend). For further details, refer to our DNA policy section below.

Did Not Attend (DNA) Policy

Unfortunately many patients fail to attend their appointments without informing the practice. These appointments could have been offered to other patients. In order to try to address this problem the practice has adopted a policy whereby if a patient does not attend two appointments in 3 months a warning letter will be sent to the patient stating that a further incident may result in removal from the practice list.

Late for your Appointment

Patients who are late may not be seen.

In an attempt to reduce YOUR wait time we are sticking to strict appointment times. If you are late for the start of your appointment the clinician may not be able to see you as they will not be able to give you (and patients who come after you) the full assessment you require due to being rushed.

When a clinician see’s a patient who is late, they in turn run late for all other patients during that clinic.

Please contact the surgery to cancel and re-book any appointment you will be late for.

GP Extended Hours

Northampton GP Enhanced Access Service

We are very fortunate that we have the Enhanced Access Service available to us to enable patients to book appointments at times to suit them in evenings, weekends and Bank Holidays and is particularly helpful when our appointments have reached capacity. There are bookable appointments available with GPs, Nurses and an HCA.

Appointments are available at the following times:

Monday – Friday 6:30pm to 9:30pm
Saturday and Sunday 9am to 5pm
Bank Holidays 10:30am to 1.30pm

To make an appointment at Northampton GP Enhanced Access Service please telephone the surgery on the usual number of 01604 670780.

The Northampton GP Extended Access Service is an extension to your usual GP practice, it is not a walk-in service, you will still need to make an appointment via Woodview Medical Centre.

The service is based at Entrance B, Highfield Clinical Care Centre, Cliftonville Road, Northampton, NN1 5BD. There is free parking on site.

For more information please visit: www.northantsgpalliance.com/services-we-offer/gpea

Home Visits

If possible please try to complete an online request or telephone the surgery before 11am if you require a home visit. Visits will typically take place at either at the end a morning session, or at the end of an afternoon session.

If you feel your condition is urgent and cannot wait please call 111 or 999.

A doctor or nurse may phone you back in the first instance as it may be that your problem can be resolved by advice from the clinician, or indeed arrange by advising and arranging a hospital attendance.

Home visits are only available for patients who are genuinely housebound because of illness or disability.

Transport problems and the weather situation are not reasons for requesting a home visit.

Who do I see?