Contact the Practice
Crown Street Surgery
17 Crown Street
Swinton
South Yorkshire
S64 8NB
Telephone: 01709 584885
Out of Hours: 111
Email: syicb-rotherham.crownstreetsurgery@nhs.net
Get DirectionsOpening Times
| Monday | 7:00am to 6:30pm |
| Tuesday | 7:00am to 6:30pm |
| Wednesday | 7:00am to 6:30pm |
| Thursday | 7:00am to 6:30pm |
| Friday | 7:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Important: If you need help when we are closed:
If you are calling between 6.30pm and 8.00am Monday to Friday or anytime Saturday and Sunday, please contact the NHS 111 service. To do this dial 111 from your handset. This call is free from landlines and mobiles. You can also use the 111 website.
In an emergency, dial 999.
Accessibility
We have two parking spaces at the front of the building that are marked for the disabled.
The surgery is on one level and there are toilet facilities for the disabled.
Upon request, we can also provide an audio induction loop, easy-to-read materials and interpreters for a variety of languages, including British Sign Language.
Parking
There are no parking facilities for patients at the surgery unless they are disabled. Patients are asked to use the free public car parks on Queen Street and Church Street. Please do not park on Crown Street. This ensures that our neighbours can park outside their own homes.
Public Transport
There are a variety of bus routes near to Crown Street Surgery, including:
Bus stop on Queen Street: 221, 621
Bus stop on Station Street: 72, 208, 216, 217, 218
Complaints
Every patient has the right to make a complaint about the treatment or care they have received at this practice. We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience. You will not be discriminated against by making a complaint.
How to make a complaint:
Verbal: speak to a staff member who will assist you where possible or ask to speak to the Complaints Manager.
Written: send or bring a letter into the practice; send an email to the practice; or collect a complaint form from reception.
If you do not want to speak to a member of our staff, you can direct your complaint to the Integrated Care Board (ICB) who will contact us on your behalf:
| By phone: 0333 041 0021 (select option 1) | By post: FAO Complaints Team NHS South Yorkshire ICB Sovereign House Heavens Walk Doncaster DN4 5DJ |
|
| By email: syicb-sheffield.icbcomplaints@nhs.net |
What happens next?
The Complaints Manager will respond within three working days to acknowledge your complaint and advise on a timescale for a full response. They will then investigate your concerns and provide you with the findings as soon as possible.
Third-Party Complaints:
We allow third parties to make a complaint on behalf of a patient. The patient must provide consent for them to do so. A third-party patient complaint form is available from reception.
Further Action:
If you are dissatisfied with the outcome, you can escalate your complaint to the Parliamentary Health Service Ombudsman (PHSO).
