Appointments
Who do I see?
Routine appointments
You are able to pre-book appointments. Please book ahead if you can.
We offer pre-bookable evening telephone consultations between 6.30 and 7.20 pm daily and pre-bookable nurse appointments between 7.30 and 8 am on one day per week (usually Wednesday). Evening and Saturday GP and nurse appointments are available to attend at Amber Valley Health Hub at Church Farm Medical Centre in Ripley (booked through our reception).
To deal with daily demand whilst still working safely we may have to direct patients to 111 once we are full. 111 carry out a full triage and either arrange treatment themselves or book patients into one of their specific slots in our appointment system. If the surgery slots are full and they refer a patient back to us we deal with this as advised. If they recommend same day treatment the on-call doctor will manage this.
We do our best to direct patients to the best appropriate service, such as Pharmacy First or Minor Injuries in the first instance. We have access to Clinical Pharmacists for medication reviews and queries and First Contact Physio for musculoskeletal problems.
We use EConsult for online consultations. This can be accessed via the following link – https://parksurgeryheanor.webgp.com
Please be assured we are doing our very best to provide the best service possible and are continually monitoring our appointment system.
Returning Telephone Calls
If you ask one of the doctors or staff to telephone you back and your telephone has been programmed not to accept hidden numbers then please disable this facility temporarily otherwise we will not be able to return your call.
Urgent Appointments
All requests for same day appointments will be taken from 8 am onwards.
You will be asked the reason for your appointment. This will help us to prioritise your call and enable us direct you to the appropriate service/clinician.
If you feel your problem is urgent please let the receptionist know.
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
Consult with a Doctor online
For non-urgent medical or administrative help, you can contact us using our online consultation tool – ECONSULT
This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.
Please note: this service is not monitored continuously, and response times may vary.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
Start hereExtended Access
We are pleased to announce that The Park Surgery, Heanor is now part of Amber Valley Health Limited (AVH) along with the following practices: Crich Medical Practice, Ivy Grove Surgery, Jessop Medical Practice, Kelvingrove Medical Centre, Parkside Surgery, Somercotes Medical Centre, and in collaboration with Ripley Medical Centre and Brooklyn Medical Practice.
We aim to improve the service and access to GPs and will be offering extended appointments, late evening and Saturdays.
These will be at the Amber Valley Health GP Hub at Church Farm Primary Care Centre in Ripley. DE5 3TH.
Please note, the vast majority of AVH GPs and staff members are from one of the local practices named above.
The Amber Valley Health GP Hub is currently open for pre-booked appointments only.
To book an appointment, or for any further information please contact the surgery reception staff as usual.
Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
