Contact the practice

Eightlands Surgery

Dewsbury Health Centre,
Wellington Road,
Dewsbury,
WF13 1HN

Telephone: 01924 767303

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

The surgery main phone lines are closed between 12.30pm-1.30pm (the surgery remains open and accessible). If you need the contact surgery about an urgent medical problem during this hour you can call our emergency line on 01924 793989. The practice is open during these hours if you wish to attend in person.

Between 6.00pm-6.30pm, this practice is covered by Local Care Direct which is staffed by local GPs and nurses. They can provide urgent medical care or advice when the practice is closed. To access this service please call the usual surgery number and follow the instructions on the recorded message.

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

Physical accessibility

The surgery has disabled access, either, via the main car park entrance and by use of the lifts or via the entrance opposite interiors 13 on Wellington Road. There are disabled parking spaces in the main car park and also near interior 13’s entrance.

How to make a complaint

We take complaints very seriously. If you have a complaint or concern about the service you have received from any of the clinicians, or any of the staff working within the practice please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.

How to complain

We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a formal complaint, this should be put in writing, as soon as possible, ideally within a matter of days or at the most a few weeks. This will enable us to establish what happened and resolve your complaint more easily.

Complaints should be addressed to the Practice Manager – Lauren Hill or alternatively, you may ask for an appointment with her in order to discuss your concerns; she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.

What will we do

We shall acknowledge your complaint in writing, within three working days of receipt and aim to have reviewed your complaint and provide a response to you providing details of our findings within ten working days of the date when you raised your complaint with us. When we investigate your complaint we would aim to:

Conduct a thorough investigation into your complaint.
Offer you the opportunity to discuss your complaint in more detail with the Practice Manager if appropriate.
Make sure you receive a full and open explanation of our findings with regards to your complaint.
Identify what we can do to ensure a satisfactory conclusion for resolving your complaint.
Identify how we can learn from the complaint and introduce measures wherever possible to ensure that re-occurrences do not happen.
Offer our apologies for any distress or inconvenience caused to you or your family.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A letter signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

Complaining to the NHS Commissioning Board

We hope that if you have a problem you will use our practice complaints procedure. We believe this will give both of us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice and patient care.

This does not affect your right to approach the NHS Commissioning Board, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigations. You can contact the NHS England Commissioning Board

Tel: 0300 311 2233

NHS England. PO BOX 16738 Redditch. B97 9PT Tel: 0300 311 2233