Regulations & Governance

The aim of CQC is to ensure that patients can expect all health and adult social care services to meet essential standards of quality. As part of this the CQC will occasionally undertake inspections at the Practice. As part of inspection, the CQC Representative will talk to patients as well as the Practice Team to gather information.  To support this they may also access documents and records, including patient information.

NHS England and the Care Quality Commission commit to a common purpose to improve outcomes for patients.

NHS England and the Care Quality Commission (CQC) are committed to working together to deliver the statutory duty set out in the Health and Social Care Act 2012 to co-operate and to deliver their common purpose, which is to improve outcomes for patients.

NHS England and CQC will:

• Agree an information exchange protocol to share information and intelligence about the quality of care to spot potential problems early and manage risk
• Implement the mechanisms proposed by the National Quality Board (NQB) in their document ‘Quality in the new Health System: Maintaining and Improving Quality from April 2013 (January 2013)’, on how the healthcare system should prevent, identify and respond to serious failures in quality.
• Set the tone for ways of working nationally, locally and in the wider landscape of our organisations and strategic partners in healthcare.
• The agreement between NHS England and CQC cements joint working at national level and sets out the values and behaviours we want to demonstrate through effective joint working.

NHS Southend Clinical Commissioning Group (CCG) is a membership body, made up of local GPs, that plans and buys public healthcare services for the population of Southend.

We work closely with Southend’s healthcare providers to shape the services we purchase for Lewisham residents.

Clinical Commissioning Groups (CCGs) commission most of the Hospital and community NHS services in the local areas for which they are responsible.

Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided.

CCGs are assured by NHS England, which retains responsibility for commissioning primary care services such as GP and Dental services, as well as some specialised Hospital services. Many GP services are now co-commissioned with CCGs.

All GP practices now belong to a CCG, but CCGs also include other Health Professionals, such as nurses.

Services CCGs commission include:

• most planned Hospital care
• rehabilitative care
• urgent and emergency care (including out-of-hours)
• most community health services
• mental health and learning disability services

The NHS belongs to the people.

It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

Read more about the NHS constitution for England