About the Practice
Mansfield Medical Centre is a well established group practice in East Coventry. We care for 10,500 patients, with 7 doctors, 2 trainee GP registrars, 1 ANP, 3 nurses and 2 healthcare assistants. We are a GMS Practice (General Medical Services), teaching medical students (Warwick University) and training GPs.
Our doctors bring a wide range of clinical expertise and special interests, and we are committed to delivering exceptional, patient‑centred care. We support our patients to manage their health and wellbeing, and we continually look for ways to improve the services we provide. Our team is actively involved in shaping local healthcare, embracing innovation and technology, and working closely with our community partners to ensure our patients receive the highest quality care.
Mission statement:
“Improving lives in our community”
At Mansfield Medical Centre, our mission is to provide safe, compassionate, and high‑quality care that genuinely improves the lives of our patients. We are proud to serve a diverse and vibrant community, and we work in partnership with our patients, their families, and local organisations to support health, wellbeing, and independence at every stage of life.
Patient Charter
1st October 2025
We aim to provide compassionately delivered, high quality healthcare.
This charter is produced in response to government policy and aims to set out what you can expect from us and what we expect of you.
Opening and hours and access
We exceed required government opening hours by allowing you to submit requests between 6:00am and 6:30pm daily.
During these hours you can contact us to submit a request for medical advice and we will respond in a timeframe in line with urgency of the request.
There are three main methods of getting in touch with us:
- Online requests through PATCHS (see “contact your GP” section of our website)
- By telephone, either a voice system or our receptionist. We would discourage this route unless you do not know how to use the internet. Queues are a common source of frustration for patients and thus we hope to keep the phones as quiet as possible.
- In person requests. As per the phone line this is not a preferred option.
The outcome of all of the above routes of access will be the completion of a PATCHS request (either by yourself or with assistance from the team). This will be received by our on-call doctor and decision on how best to manage the issue decided and communicated back to you.
The speed at which your request is processed will depend on the urgency of the issue described.
Issues triaged as “urgent” by our software will be rejected after 12 noon and the patient encouraged to seek urgent help for more suitable resources. This information will be clearly communicated to you at that time.
What can you expect from us?
All patients should expect to be treated with compassion and listened to.
You can expect us to provide you with the access to the most suitable clinician and at the earliest opportunity we can.
If you feel that the care you receive falls below this standard then you can expect any complaints to be treated seriously and to receive a timely, formal response. Please see our full complaints policy on our website
What do we expect of patients?
Provide accurate information and as much detail as possible when submitting requests.
Attended allocated appointments or let us know as soon as possible if you can’t attend.
Show respect to all staff and fellow patients.
For full details of the latest government scheme (“You and your GP”) the please see the link below.
https://www.happyhealthylives.uk/contact-us/you-and-your-general-practice/
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
N.B. We do not accept the government statement that all requests will be managed within one working day. In the vast majority of cases your response will take place within a couple of hours. Non-urgent requests may not receive a response for a timeframe longer than that stated in the above links.
