Appointments
Who do I see?
Routine appointments
To request an appointment, please either:
- Use our online process to request a GP appointment (by far the easiest and preferred option), https://patchs.ai/practice/mansfieldmedicalcentre
- please note, if you are wanting to book an appointment with the Healthcare Assistant, Nursing Associate or Practice nurse you can do this directly by speaking to reception. You are not required to submit a patchs request.
For patients unable to use the patchs online consultation system, we have the alternative options below
- Use the patchs telephone assistant (call the main surgery number, 024 7645 7551, and choose option 1)
- Call our main switchboard number to speak to a receptionist for support or to book a nurse appointment – 024 7645 7551
Only those patients who are truly unable to complete an online patchs request and cannot use the telephone options can have a receptionist complete their patchs request for them in person at reception. This is to avoid large queues forming at reception.
Get help in an emergency
If you are having a medical emergency, please do not contact the practice, instead call 999.
A duty doctor is contactable during the normal working weekday using the surgery telephone number: 024 7645 7551. However, request should ordinarily made by submitting a request using the Patchs online portal.
If you need medical advice outside of normal working hours, you can contact NHS 111.
If you need medical advice and you cannot contact the surgery NHS 111 is also available during surgery working hours.
The Coventry NHS Healthcare and Walk-in Centre is also available to our patients.
Cancelling your appointment
If you no longer require your appointment or are unable to attend please let the surgery know at the earliest opportunity by calling reception on 024 7645 7551. This will allow us to offer the appointment to somebody else who needs it.
For our pre-booked face to face appointments you should receive a reminder 24 hours prior to your appointment time, this will also contain a link which you can use to cancel your appointment if necessary.
Please do not submit a Patchs request to inform us that you cannot attend your appointment if it is on the same day as this may not be viewed in time to offer the appointment to somebody else.
Extended Access
This surgery offers appointments to see a GP or Nurse in the evening or at weekends.
Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and Rugby.
Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.
Home Visits
We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to leave the house for medical reasons, and whose condition is clinically urgent.
Babies and children can almost always be brought to the surgery even when ill.
To request a home visit, please:
- Call the surgery on 024 7645 7551 before 10.30am.
- You will be required to go through the questions with our receptionist on your patches online account, explaining your symptoms.
- Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
- Ensure the surgery has up to date details of your address and telephone number.
- The on call duty GP will be notified of the home visit request and will be in contact with you.
Please Note
If you are out of the practice catchment area then we will be unable to provide a home visit under any circumstances. If this applies to you and you feel that you may require home visits now or in the future, then you should consider registering with an alternative GP surgery who can provide this service for you.
