Contact the practice

St Levan Surgery

St Levan Surgery
350 St Levan Road
Keyham
Plymouth
Devon
PL2 1JR

Telephone: 01752 561973

Out of Hours: 111

Email: stlevan.surgery@nhs.net

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Opening Times

Monday 8:00am to 6:30pm
Tuesday 8:00am to 6:30pm
Wednesday 8:00am to 6:30pm
Thursday 8:00am to 6:30pm
Friday 8:00am to 6:30pm
Saturday Closed
Sunday Closed

If you need help when we are closed

NHS 111 is a national initiative that has been rolled out across the country. It is a three-digit telephone service being introduced to make it easier for patients to access local health services, when they have an urgent need.  It replaces NHS Direct which is no longer available in Devon.

NHS 111 is available 24-hours-a-day, 365 days a year. Calls from landlines and mobile phones are free. When patients call 111 they will be assessed, given healthcare advice and directed to the local service that can help them – that could be an out-of-hours doctor, walk-in centre, community nurse, emergency dentist or late opening chemist. If an emergency ambulance is required then this will be arranged automatically.

The new NHS 111 service aims to improve public access to healthcare services and drive improvements in the way the NHS delivers care. NHS 111 can help us to make sure that people get their urgent care needs met in the right place at the right time. NHS 111 has the potential to influence patient’s behaviour by offering excellent advice and information about the options open to them.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Accessibility

There is easy access to all parts of the surgeries, including toilet facilities.

We can arrange interpreting services by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

For patients with hearing problems, we have portable Hearing Loop machines, or we can organise BSL interpreters. Please let our receptionists know if you need this service.

Parking

At Adelaide, disabled parking is on street at Adelaide Street.

At St Levan, there is an allocated disabled parking space within the car park.

St Levan Surgery does have a small, but very busy car park, used by both staff and patients. We do ask that patients do not double park and block cars in. It is the patient’s responsibility to ensure they leave enough time before their appointment to find a parking space. If the car park is full, there is plenty of unrestricted on-street parking in nearby residential streets, or several 2-hour parking spaces on St Levan Road towards St Levan Gate (the dockyard).

 

Comments, Suggestions & Complaints

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we  provide.

If you would like to offer a comment or suggestion or raise a complaint, this can be raised with any member of the team. Further information about this can also be found or within our complaints leaflet below

Adelaide & St Levan Surgery Complaints Leaflet