Woodview to Launch New Online Consultation System from 17 June!
Patients will soon benefit from a new online consultation platform as the practice transitions from Accurx to SystmConnect from midday on 17 June 2026.
The move is part of the practice’s ongoing commitment to improving patient care, safety, and service efficiency. Unlike the previous system, SystmConnect is fully integrated with the practice’s clinical software, helping to streamline processes, enhance reliability, and support safer patient management.
Despite the change in technology, patients will find the process for submitting requests remains very similar and straightforward.
Appointment and Administrative Requests
Under the new system, appointment requests can be submitted between 8:00am and 6:30pm on working days (Monday to Friday, excluding bank holidays). Administrative requests, including prescription enquiries, can be submitted 24 hours a day, seven days a week.
The practice aims to respond to:
- Urgent appointment requests within two hours
- Routine appointment requests within one working day
- Administrative and prescription requests within three working days
Patients are advised that response times may occasionally be longer during particularly busy periods.
Easy Access Without an Account
Patients do not need to create an account or remember login details to submit a request through SystmConnect. However, those who use the NHS App or SystmOnline can choose to sign in, allowing some personal information to be automatically populated.
Support for Family Members and Carers
The new system also allows requests to be completed on behalf of another person, whether by a family member, friend, carer, or healthcare professional.
After selecting the appropriate request type and describing the issue, users can indicate whether they are completing the form as the patient, a healthcare professional, or on behalf of someone else. The system will then guide them through providing the necessary details.
Help Available for Patients
Recognising that not everyone is comfortable using online systems, the practice has confirmed that reception staff will be available to assist patients who need support.
Patients can contact the practice by phone or visit in person with their device, where a member of the reception team can guide them through the process.
An instructional video is also available to help users become familiar with the system below:
Alternative Access for Those Without Internet
Patients who do not have internet access or a smartphone will still be able to access the service.
Reception staff can complete the online request on a patient’s behalf, asking the same questions that appear in the online form.
These requests will then follow the same clinical triage process.
Patients experiencing problems with appointment links or who require further assistance are encouraged to contact the practice directly, where staff can issue a new link or complete the request for them.
The practice encourages all patients to familiarise themselves with SystmConnect ahead of the launch and looks forward to providing a more efficient and reliable online service.
