We’re Going Live with SystmConnect on 17th June!

We would like to let you all know that from 17th June, we will be moving from the Accurx Patient Triage system to SystmConnect.

What does this mean for you?

Booking appointments will remain the same

The way you contact us and book appointments will not change. The main difference you will notice is that the online form will have a new look and feel.

Easier to use

SystmConnect is better integrated with SystmOnline and will eventually provide a smoother experience through the NHS App, making it simpler and more convenient for patients to access our services.

Improved patient safety

The system offers a more comprehensive pre-screening process than Accurx, helping us gather the right information from the start and ensuring patients receive the most appropriate care.

More reliable

We have recently experienced occasions where the Accurx system has become unavailable. SystmConnect provides a more reliable platform, helping to reduce disruption and maintain access to our online services.

Better integration with our clinical system

Because SystmConnect is more closely integrated with our clinical software, it will improve efficiency within the practice and help our team process requests more effectively.

What do I need to do?

Nothing.

There is no change to how you access our online services. Simply continue using the same links on our website, and you will automatically be directed to SystmConnect when submitting an online request.

The process will feel very similar, although you will notice that the forms look a little different.

Help and Support

Over the next week, we will be updating our website with further information about SystmConnect, including step-by-step guidance and tutorial videos to help you become familiar with the new system.

We are confident that this change will improve both the patient experience and the way we deliver care, and we thank you for your support as we make this transition.