Practice Policies
GP Connect Privacy Policy
We use a facility called GP Connect to support your direct care. GP Connect makes patient information available to all appropriate clinicians when and where they need it, to support direct patients care, leading to improvements in both care and outcomes. GP Connect is not used for any purpose other than direct care.
Authorised clinicians such as GPs, NHS 111 Clinicians, Care Home Nurses (if you are in a Care Home), Secondary Care Trusts, Social Care Clinicians are able to access the GP records of the patients they are treating via a secure NHS England service called GP Connect.
The NHS 111 service (and other services determined locally, for example other GP practices in a Primary Care Network) will be able to book appointments for patients at GP practices and other local services.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient rights and responsibilities
- You have the right to access the services we provide within a reasonable time depending on clinical necessity
- The right to expect a standard of care which would reasonably be provided by one of the Doctors or Practice nurse
- It is your responsibility to attend appointments punctually and to cancel appointments, which you are unable to keep.
- To respect all staff and patients at the surgery with mutual respect and expect to be treated likewise
- Any incidence of verbal or physical abuse or threats of violence will not be tolerated and where necessary the police will be called and you will be removed from the practice list with immediate effect.
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
