Appointments
Who do I see?
Routine appointments
All consultations are by an appointment system. Appointments can be organised by Telephone or Online via SystmConnect – (no login details required)
Kingsbury Court will always endeavour to help our patient’s in any way they can. You can see any one of the doctors, although it is better for you to see the same doctor each time you attend. There may be times when your usual doctor is not available, due to holidays, study leave, teaching or illness. On these occasions patients will be seen by another doctor.
If the problem is not urgent, you are more than welcome to organise an appointment with your usual doctor when they return.
All telephone calls to and from the surgery will be recorded for training and monitoring purposes.
Cancelling your appointment
A considerable amount of surgery time is wasted by people either failing to inform us that they are unable to keep an appointment or giving us so little notice that the appointment cannot be re-allocated. Please let us know as far in advance as possible if you cannot keep an appointment – it will always be of use to someone else. Should you fail to attend for 3 appointments in a 12 month period you will be classed as a frequent offender and may be asked to leave the practice. Click here to complete the online form to let us know you cannot attend your appointment.
Cancel your appointment
GP Extended Access Service
To make an appointment outside of normal surgery hours please contact reception, who will be able to provide information on times and venues for these GP Extended Access Appointments.
Home Visits
These are only for truly housebound patients which mainly consist of the following:
- Nursing/residential homes
- The immobile and housebound
- Terminal Care patients
- Patients with severe back pain – speak to a GP first
- Patients with severe abdominal pain – speak to a GP first
- Patients with severe headache/migraine – speak to a GP first
- Death
- Severe vomiting
Children rarely need a visit, as they can nearly always be brought to the surgery (using friends or family if no transport themselves)
If you require a home visit, please help us to plan our journey by telephoning as early as possible. If you require a particular doctor to visit you, please specify this when you telephone the surgery. It will only be possible to meet this request if the call is made before 10.30am, after this time all visits requests are dealt with by the Duty Doctor as are all urgent visits requested before 8:30am.
Please try and attend the surgery if your condition allows. This enables the Doctor to see more patients in a given time and to do more for you because of the extra facilities at the surgery.
