{"id":515,"date":"2026-07-01T16:46:38","date_gmt":"2026-07-01T15:46:38","guid":{"rendered":"https:\/\/surgerywebtemp.org.uk\/u58973\/?page_id=515"},"modified":"2026-07-10T12:25:37","modified_gmt":"2026-07-10T11:25:37","slug":"complaints","status":"publish","type":"page","link":"https:\/\/surgerywebtemp.org.uk\/u58973\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div class=\"container px-4 py-12 aos-init aos-animate\" data-aos=\"fade-in\">\n<div class=\"text-lg sm:text-xl\">\n<p class=\"wysiwyg\">Please see our <a href=\"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-content\/uploads\/2026\/07\/Complaints-Leaflet-2023.doc\">Complaints Leaflet<\/a>\u00a0for further information on who can make a complaint, and how to do so.<\/p>\n<\/div>\n<\/div>\n<div class=\"container mx-auto px-4\">\n<div class=\"w-2\/3\">\n<div class=\"wysiwyg\">\n<p>You have the right to approach Herts and West Essex Integrated Care Board as their role as Commissioner of local NHS Services. The contact details are:<\/p>\n<p><strong>Hertfordshire and West Essex Integrated Care Board (ICB)<\/strong><br \/>\nPatient Experience Team<br \/>\nFirst Floor,\u00a0 Kao Park 2<br \/>\nLondon Road<br \/>\nHarlow CM17 9NA<\/p>\n<p>By email to: <a href=\"mailto:hweicbwe.patientfeedback@nhs.net\">hweicbwe.patientfeedback@nhs.net<\/a><\/p>\n<p>By telephone: 01992 566122<\/p>\n<p>Website: <a href=\"https:\/\/hertsandwestessex.icb.nhs.uk\/\">Hertfordshire and West Essex NHS ICB<\/a><\/p>\n<p>If you are not satisfied with their response, you can refer your complaint to the Ombudsman<\/p>\n<p><strong>The Parliamentary and Health Service Ombudsman<br \/>\n<\/strong>Millbank Tower<br \/>\nMillbank<br \/>\nLondon<br \/>\nSW1P 4QP<\/p>\n<p>By telephone:\u00a0\u00a0 0345 015 4033<\/p>\n<p>Website: <a href=\"http:\/\/www.ombudsman.org.uk\/\">www.ombudsman.org.uk<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Please see our Complaints Leaflet\u00a0for further information on who can make a complaint, and how to do so. You have the right to approach Herts&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-515","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/pages\/515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/comments?post=515"}],"version-history":[{"count":0,"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/pages\/515\/revisions"}],"wp:attachment":[{"href":"https:\/\/surgerywebtemp.org.uk\/u58973\/wp-json\/wp\/v2\/media?parent=515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}