Contact the practice
Withington Medical Practice
535 Wilmslow Road
Withington
M20 4BA
Telephone: 0161 434 2753
Out of Hours: 0161 336 3252
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Physical accessibility
We have the following facilities for our disabled patients:
- If you need help with the patient doors please ring the bell on the left-hand side of the door and a receptionist will be available to assist
- Reception is equipped with a hearing loop for the hard of hearing
- All our consultation rooms are on the ground floor
- We have a toilet suitable for disabled patients
- If you have difficulty using our electronic patient check in then please check in via reception
Withington Medical Practice follows the newly introduced Accessible Information Standard. This involves identifying, recording and flagging, sharing and meeting the information and communication needs of our patients with a disability or sensory loss.
The standard aims to ensure that people who have special communication needs receive information that they can access and understand for example in large print, Braille or via email. We hope this will increase health outcomes and reduce inequalities for patients who require additional assistance beyond the normal.
Please ensure that if you have any particular communication needs, you let the practice know. We will then do our best to meet those needs thereby allowing you to have equal opportunity to use our services.
How to make a complaint
We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.
The period for making a complaint is normally:
- 12 months from the date on which the event which is the subject of the complaint occurred
- 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice
If you are a registered patient, you can complain about your own care.
To make a complaint:
- fill out a complaint form
- write to us:
Withington Medical Practice 535 Wilmslow Road
Withington
M20 4BA - collect a complaint form from the surgery
Complaining on behalf of someone else
We keep to the strict rules of medical and personal confidentiality.
If you wish to make a complaint but are not the patient involved, we will require the written consent of the patient. This is to confirm that they are unhappy with their treatment and that we can deal with someone else about it.
Please ask at reception for a complaints form which includes a statement of authority that the patient can sign. Where the patient is incapable of providing consent due to illness or accident, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the above circumstances apply.
Confidentiality
All complaints must be treated in the strictest confidence.
Where the investigation of the complaint requires consideration of the patient’s medical records, the practice manager must inform the patient or person acting on his or her behalf if the investigation will involve disclosure of information contained in those records to a person other than the practice or an employee of the practice.
The surgery must keep a record of all complaints and copies of all correspondence relating to complaints but such records must be kept separate from the patient’s medical records.
The surgery has an annual review of complaints received within the year and the learning issues or changes to procedures which have arisen are documented.
