Appointments
Who do I see?
Routine appointments
Our preferred option is for patients to contact us online. Simply click this link 👉 accurx.nhs.uk/patient-initiated/p81103
You can also:
📞 Telephone us: 01772 282700, Monday to Friday, 8am–6:30pm*
👥 Visit the surgery: Monday to Friday, 8am–6pm*
*Broadway Surgery is open until 9pm on Wednesdays, 1pm on Thursdays, and 9am to 12pm on Saturdays.
When you contact us, our reception team will ask about your symptoms. They will pass this information to a clinician, who will then contact you with advice, book an appointment if needed, or guide you to the right service.
Urgent Appointments
Urgent appointments are available Monday to Friday from 8am at our practice, and at 6pm with our local PCN practices. On Saturdays, urgent appointments are available from 9am.
You can:
📞 Telephone us: 01772 282700, Monday to Friday, 8am–6:30pm*
👥 Visit the surgery: Monday to Friday, 8am–6pm*
*Broadway Surgery is open until 9pm on Wednesdays, 1pm on Thursdays, and 9am to 12pm on Saturdays.
When you contact us, our reception team will ask about your symptoms. They will pass this information to a clinician, who will then contact you with advice, book an appointment if needed, or guide you to the right service.
Cancelling your appointment
If you need to cancel your appointment you can:
- Cancel using online services, such as the NHS App
- Reply with the word CANCEL to your reminder text message
- Contact us online:Â https://accurx.nhs.uk/patient-initiated/p81103
- Phone us Monday to Friday, 8am to 6:30pm (Broadway Surgery is open until 9pm on Wednesdays and 1pm on Thursdays)
Please cancel your appointment no later than one hour of the appointment time, so that your appointment can be offered to another patient.
To rearrange an appointment you can:
- Contact us online https://accurx.nhs.uk/patient-initiated/p81103
- Phone us Monday to Friday, 8am to 6:30pm (Broadway Surgery is open until 9pm on Wednesdays and 1pm on Thursdays)
- Visit the surgery and speak to a receptionist. We are open Monday to Friday, 8am to 6pm (Broadway Surgery is open until 9pm on Wednesdays and 1pm on Thursdays)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Evening & Weekend Appointments
We are now providing access to appointments on evenings and weekends, working with other local practices, which can be booked via our reception team and cancelled during opening hours.
Outside of our opening hours, you can call our telephone lines and you will be diverted to the surgery providing the enhanced service.
- Monday – Friday 6:30pm to 8:30pm
- Saturday 9am to 5pm
- Sunday 9am to 12pm
These local practices are participating in collaborative working to offer their patients access to appointments outside of normal core hours, so your appointment could be offered at any of the following practices:
- North Preston Medical Practice (Ingol & Broadway)
- St Marys Health Centre
- Dr Rama Yerra – Gutteridge Medical Centre
- Dr Rashid Ali – Gutteridge Medical Centre
- New Hall Lane Surgery
- Geoffrey Street Surgery
- Briarwood Medical Centre
- Lane Ends Surgery
- Park View Surgery
- Park Medical Practice
- Cottam Lane Surgery
- Kingsfold Medical Centre
Staff at the locality clinics will provide a range of services from Practice Nurses along with pre-bookable GP and other Health Care Professional appointments. Please note that once hub availability is full you may be directed to an alternative service.
Please also be aware that the administrative staff working at the locality surgeries do not have access to patients full medical records and therefore will not be able to answer queries on referrals, prescriptions, test results, private work and entries to medical records.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.
We believe home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:-
- The terminally ill
- The truly housebound for whom travel to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort.
After an initial assessment over the telephone a seriously ill patient may be helped by a GP’s attendance. However the GP may advise the patient, or person with the patient, to ring 999 to receive the appropriate immediate care. Examples of such situations are:-
- Â Â Â Â Heart attack
- Â Â Â Â Severe shortness of breath
- Â Â Â Â Severe haemorrhage
In most of the following cases, to visit would not be an appropriate use of a GP’s time:-
- Common symptoms of childhood (fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain). These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit to travel by ‘bus or to walk, but car transport may be available from friends, relatives or taxi firms.
- Adults with common problems (such as cough, sore throat, influenza, back pain and abdominal pain) are also readily transportable by car to a doctor’s premises.
- Common problems in the elderly (such as mobility problems, joint pain and general malaise) would also best be treated by consultation at a doctor’s premises.
It is not a doctor’s responsibility to arrange such transport.
Who do I see?
