{"id":500,"date":"2026-04-04T13:22:42","date_gmt":"2026-04-04T12:22:42","guid":{"rendered":"https:\/\/surgerywebtemp.org.uk\/m85001\/?p=500"},"modified":"2026-06-04T13:22:53","modified_gmt":"2026-06-04T12:22:53","slug":"updated-telephone-system-improving-your-experience-at-our-practice","status":"publish","type":"post","link":"https:\/\/surgerywebtemp.org.uk\/m85001\/updated-telephone-system-improving-your-experience-at-our-practice\/","title":{"rendered":"Updated Telephone System: Improving Your Experience at Our Practice"},"content":{"rendered":"<p>We would like to extend a sincere\u00a0thank you to all our patients\u00a0who took the time to share feedback about our telephone system. Your comments and suggestions have been invaluable in helping us understand what works well and where improvements were needed.<\/p>\n<p>After carefully reviewing all the feedback, we have\u00a0streamlined our telephone menu\u00a0to make it clearer, faster, and more user\u2011friendly. Our aim is to ensure you can reach the right team as quickly and easily as possible.<\/p>\n<h2 class=\"wp-block-heading\">What\u2019s New?<\/h2>\n<p>We have simplified the system so that it now includes\u00a0just three options:<\/p>\n<ol class=\"wp-block-list\" start=\"1\">\n<li><strong>Appointments<\/strong><\/li>\n<li><strong>Prescriptions<\/strong><\/li>\n<li><strong>Any Other Enquiries<\/strong><\/li>\n<\/ol>\n<p>By reducing the number of options, we hope to improve your experience when contacting the practice and reduce the time you spend navigating the menu.<\/p>\n<h2 class=\"wp-block-heading\">Thank You for Helping Us Improve<\/h2>\n<p>Your feedback continues to shape the way we deliver our services. We appreciate your support and will keep working to make accessing care as smooth as possible.<\/p>\n<p>If you have further comments or suggestions, please don\u2019t hesitate to let us know.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We would like to extend a sincere\u00a0thank you to all our patients\u00a0who took the time to share feedback about our telephone system. Your comments and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"class_list":["post-500","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"1970-01-01 01:00:00","action":"","terms":[],"taxonomy":"","browser_timezone_offset":0},"_links":{"self":[{"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/posts\/500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/comments?post=500"}],"version-history":[{"count":0,"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/posts\/500\/revisions"}],"wp:attachment":[{"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/media?parent=500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/m85001\/wp-json\/wp\/v2\/categories?post=500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}