Appointments
Who do I see?
Routine appointments
The Practice operates an appointments system for both Nurses and Doctors.
The Practice recognises the right of patients to express a preference of Practitioner. If you wish to see a particular GP, please inform our Reception team when you make your appointment. We would like to promote continuity of care by encouraging patients to consult the same doctor for a particular health issue which is already being dealt with.
Appointments can be made by calling 01273 778622. The phone lines are open between 8.00am and 1.00pm Monday to Friday and 2:00pm – 6.00pm Monday, Tuesday, Wednesday and Friday. Please note that appointments are subject to availability.
We offer a limited number of same day telephone or face to face GP appointments. We can also pre-book an appointment for a future date. The Reception team use a clinically approved navigation program which we use to ensure we book you in with the correct member of our clinical team for your condition, we have a multi-disciplinary team including pharmacist, musculoskeletal practitioner, mental health practitioner and social prescribers as part of our practice. In many cases these appointments will be available sooner than with a GP.
We may also be able to offer you either a GP, nurse or phlebotomist appointment in the evening after 6.30pm, or on a Saturday or Sunday. These appointments are based at other local GP practices across the city and may be more convenient for you to attend.
Lateness
If you arrive more than 10 minutes late to your appointment, you may not be seen and you will have to re-book your appointment. This will be at the discretion of the clinician and not the receptionist who will refer the decision to them.
Patient Privacy
We recognise that some patients visiting our practice may feel uncomfortable having to verbally share the reason for their visit with the receptionist.
We have therefore decided to introduce ‘privacy slips’ to allow patients to write down a brief reason for their visit on a piece of paper. Once your information has been dealt with, the receptionist will either return the slip to you, or dispose of it immediately in the confidential locked waste bin for shredding.
Patients can either fill out the slip in reception or print from our website using the link below to bring with them into the surgery.
Urgent Appointments
If you require an urgent appointment please telephone at the beginning of surgery that day (from 8am).
Cancelling your appointment
If you cannot attend an appointment for any reason please contact us as soon as possible on the telephone number above so we can make the slot available to other patients. Appointments unattended without prior notice will be marked as DNA (Did Not Attend).
Consult with a Doctor online
Please click on the image below to access the online patient triage service to complete a consultation request. We aim to respond within two working days.
Please do not use this service to request an appointment to speak to someone. Your request will be triaged by our trained receptionists to the most appropriate service to suit your needs.
Extended Access
Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant. Specialist clinics are also being planned (e.g. menopause).
Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.
Home Visits
If your medical problem prevents you from attending surgery and you think that you may need a home visit, please call 01273 778622 as early as possible after 8am. On assessment by a GP, a home visit paramedic may conduct the appointment on behalf of the GP.
