East End Medical Centre GP Practice Survey

Your GP Practice – Patient Experience Summary

The latest patient experience data highlights areas where our practice is performing well compared to both local Integrated Care System (ICS) and national averages. The results reflect positively on our ongoing efforts to improve access and service quality for our patients.

Areas Of Patient Experience 

• Access to Preferred Healthcare Professional:
  54% of patients reported that they usually get to see or speak to their preferred healthcare professional when they would like to.
  (ICS average: 38% | National average: 40%)

• Ease of Contact via the NHS App:
  58% of patients found it easy to contact the practice using the NHS App.
  (ICS average: 45% | National average: 49%)

• Ease of Access by Telephone:
  59% of patients reported it was easy to get through to the practice by phone.
  (ICS average: 51% | National average: 53%)

• Ease of Contact via Website:
  52% of patients found it easy to contact the practice using the website.
  (ICS average: 47% | National average: 51%)

• Helpfulness of Reception and Administrative Team:
  85% of patients rated the reception and administrative staff as helpful.
  (ICS average: 77% | National average: 83%)

These findings reflect strong performance in several important areas of patient experience, particularly in access to digital services, telephone support, and continuity of care. We remain committed to building on these strengths while continuing to improve access and responsiveness to meet the needs of our patient community.