{"id":501,"date":"2025-10-01T17:01:33","date_gmt":"2025-10-01T16:01:33","guid":{"rendered":"https:\/\/surgerywebtemp.org.uk\/d81055\/?p=501"},"modified":"2026-07-06T17:02:08","modified_gmt":"2026-07-06T16:02:08","slug":"the-way-you-access-medical-care-is-changing","status":"publish","type":"post","link":"https:\/\/surgerywebtemp.org.uk\/d81055\/the-way-you-access-medical-care-is-changing\/","title":{"rendered":"The Way You Access Medical Care Is Changing"},"content":{"rendered":"<p>From the 1st of October 2025 we are improving how you access care at Bottisham Medical Practice.<\/p>\n<p>You can contact us with an issue from 8am (Monday to Friday).<\/p>\n<p>You don&#8217;t have to join the morning queue to contact us.\u00a0 We recommend contacting us via the <a href=\"https:\/\/www.nhs.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-id=\"463803\" data-use-default-display=\"false\" data-use-default-title=\"false\" data-toggle=\"tooltip\" data-placement=\"bottom\" data-bs-original-title=\"NHS App\">NHS App<\/a> or our <a href=\"https:\/\/accurx.nhs.uk\/patient-initiated\/D81055\" target=\"_blank\" rel=\"noopener noreferrer\" data-link-id=\"463837\" data-use-default-display=\"false\" data-use-default-title=\"false\" data-toggle=\"tooltip\" data-placement=\"bottom\" data-bs-original-title=\"https:\/\/accurx.nhs.uk\/patient-initiated\/D81055\">Online Service<\/a>\u00a0with any admin or clinical query. We will also be available on the telephone and in person for you to contact.<\/p>\n<p>All requests for care will be triaged by a clinician and we will get back to you with the most appropriate support.<\/p>\n<p>However you contact us, your request will be handled in the same way to ensure fair and equitable access to all.<\/p>\n<p>This video explains the triage process.<\/p>\n<p><iframe loading=\"lazy\" title=\"Patient Triage: Patient facing animation\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VXn-lbYQSbc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the 1st of October 2025 we are improving how you access care at Bottisham Medical Practice. You can contact us with an issue from&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"1970-01-01 01:00:00","action":"","terms":[],"taxonomy":"","browser_timezone_offset":0},"_links":{"self":[{"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/posts\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":0,"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/posts\/501\/revisions"}],"wp:attachment":[{"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/media?parent=501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/d81055\/wp-json\/wp\/v2\/categories?post=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}