![\"Aboutuscircle21\"](\"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-content\/uploads\/2026\/04\/AboutUsCircle2-1.png\")
\nAccess and Care Delivery<\/strong><\/p>\n To provide high quality, appropriate and safe services at all times.<\/p>\n To have wide range of services available to you; being seen by the most appropriate professional, at the most convenient location and within the most appropriate timescale.<\/p>\n For you to be looking after your own health and wellbeing wherever possible.<\/p>\n Viability and Workforce<\/strong><\/p>\n To be a viable service providing the care you need in the most cost effective and efficient way possible.<\/p>\n To have a valued workforce of the right people, with the right skills, in the right place, doing the right things at the right time.<\/p>\n Systems and Processes<\/strong><\/p>\n To have the most effective and efficient technology, systems and processes in place that support workload management and maximise care delivery.<\/p>\n Treating others as you would like to be treated.<\/p>\n Promoting mutual respect and ensuring no-one is discriminated or disadvantaged.<\/p>\n Respecting the different needs, aspirations and priorities of people and taking these into account when designing and delivering our services.<\/p>\n Putting communication at the heart of what we do by ensuring this takes place in a timely and effective manner through eg website, weekly newsletters and message boards.<\/p>\n Ensuring 2 way communication by providing regular opportunities for involvement and feedback from service users, staff, Patient Group and other stakeholders.<\/p>\n Acting on feedback, suggestions, complaints and compliments to drive service improvement.<\/p>\n Working together as a team.<\/p>\n Working with others in the health and care system to ensure consistent and joined up service delivery.<\/p>\n Having clear and best practice protocols and procedures in place.<\/p>\n Providing the very best, evidence based care we can by adopting best practice and NICE guidance.<\/p>\n Ensuring all staff have the necessary competences in place through regular appraisals and development.<\/p>\n Maintaining a \u2018Good\u2019 CQC rating as a minimum and maximising our Quality Outcome Framework points to ensure service quality and continuity of care.<\/p>\n Ensuring all staff are sensitive, compassionate and professional in their approach to others.<\/p>\n Regularly seeking , listening to and acting on constructive feedback from service users, staff, Patient Group and other stakeholders.<\/p>\n Consistently achieving 90% or above on service user questionnaires.<\/p>\n Actively promoting holistic health and wellbeing by recognising the value of involving others in service provision.<\/p>\n Enabling people to take responsibility for living healthier lives through education and empowerment.<\/p>\n Sharing best practice and being innovative in our approach to service delivery.<\/p>\n","protected":false},"excerpt":{"rendered":" In the next 5 years, we’d like: Access and Care Delivery To provide high quality, appropriate and safe services at all times. To have wide…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-513","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/pages\/513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/comments?post=513"}],"version-history":[{"count":0,"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/pages\/513\/revisions"}],"wp:attachment":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83045\/wp-json\/wp\/v2\/media?parent=513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}We will treat people with respect and dignity<\/h3>\n
We will communicate clearly, openly and honestly<\/h3>\n
We will be consistent in our delivery of services<\/h3>\n
We will promote and deliver high quality care<\/h3>\n
We will be approachable and professional<\/h3>\n
We will seek to improve lives<\/h3>\n