{"id":559,"date":"2026-09-28T15:06:13","date_gmt":"2026-09-28T14:06:13","guid":{"rendered":"https:\/\/surgerywebtemp.org.uk\/b83012\/?page_id=559"},"modified":"2026-09-28T15:12:23","modified_gmt":"2026-09-28T14:12:23","slug":"accessibility-patient-support","status":"publish","type":"page","link":"https:\/\/surgerywebtemp.org.uk\/b83012\/accessibility-patient-support\/","title":{"rendered":"Accessibility &#038; Patient Support"},"content":{"rendered":"<p>We want everyone to be able to access our services and communicate with us in a way that meets their needs.<\/p>\n<p>If you have a disability, sensory impairment, communication need or require additional support when accessing our services, please let us know. We will work with you to understand what support or reasonable adjustments may help.<\/p>\n<h2>Tell us about your communication needs<\/h2>\n<p>If you have particular communication or information needs, please tell a member of our team so that we can record these on your patient record.<\/p>\n<p>For example, you may need:<\/p>\n<ul>\n<li>information in a different format, such as large print<\/li>\n<li>support because of a hearing or visual impairment<\/li>\n<li>information communicated in a particular way<\/li>\n<li>support from a communication professional or interpreter<\/li>\n<\/ul>\n<p>Once we know about your needs, we will aim to make sure they are recorded and taken into account when we communicate with you.<\/p>\n<h2>Reasonable adjustments<\/h2>\n<p>If you have a disability or health condition that makes it more difficult for you to access our services, we can consider reasonable adjustments to help.<\/p>\n<p>These will depend on your individual needs and could include:<\/p>\n<ul>\n<li>additional communication support<\/li>\n<li>support when attending the practice<\/li>\n<li>adjustments to how we communicate with you<\/li>\n<li>allowing additional time or assistance where appropriate<\/li>\n<li>considering your individual needs when arranging your care<\/li>\n<\/ul>\n<p>If you need a reasonable adjustment, please tell us what would help you. We will discuss your needs with you and record appropriate adjustments on your patient record.<\/p>\n<h2>How to tell us what you need<\/h2>\n<p>You can speak to us in person at either practice, telephone us on 01274 484111 or email us at B83012.manormp@nhs.net or tell a member of our clinical team about your needs during an appointment.<\/p>\n<p>If your needs change, please let us know so that we can keep the information on your patient record up to date.<\/p>\n<h2>Interpreters<\/h2>\n<p>If English is not your first language and you need an interpreter for an appointment, please let us know when arranging your appointment.<\/p>\n<p>We can arrange a professional interpreter where appropriate.<\/p>\n<p><strong>You do not need to rely on a family member or friend to interpret for you.<\/strong><\/p>\n<p>For some consultations, particularly where sensitive or clinical information is being discussed, a professional interpreter would be more appropriate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want everyone to be able to access our services and communicate with us in a way that meets their needs. If you have a&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-559","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/pages\/559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/comments?post=559"}],"version-history":[{"count":0,"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/pages\/559\/revisions"}],"wp:attachment":[{"href":"https:\/\/surgerywebtemp.org.uk\/b83012\/wp-json\/wp\/v2\/media?parent=559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}