<\/p>\n
We will acknowledge your complaint within three working days.<\/p>\n
Our Patient Services Manager will contact you to discuss your concerns and, where possible, work with you to resolve the matter.<\/p>\n
If your concerns cannot be resolved at this stage, or if the complaint requires clinical review, it will be referred to Dr Qureshi, our Complaints Lead, for further review and investigation.<\/p>\n
The time needed to investigate will depend on the nature and complexity of your complaint. We will keep you informed and provide you with a response explaining the outcome of our investigation and, where appropriate, any action or learning identified.<\/p>\n
<\/div>\n\t\t<\/details><\/p>\n
\n\t\t\t\n\t\t\t\tComplaining on behalf of someone else?<\/span>\n\t\t\t<\/summary>\n\t\t\t<\/p>\n
You can make a complaint on behalf of another person. However, we have a duty to protect patient confidentiality and may need the patient’s consent before we can discuss information about their care with you.<\/p>\n
Where consent cannot be provided, we will consider the circumstances individually. We may be limited in the information we are able to share with you.<\/p>\n
<\/div>\n\t\t<\/details><\/p>\n
\n\t\t\t\n\t\t\t\tWhen should I make a complaint?<\/span>\n\t\t\t<\/summary>\n\t\t\t<\/p>\n
It is best to tell us about your concern as soon as possible.<\/p>\n
Complaints should normally be made within 12 months of the event, or within 12 months of becoming aware of the issue.<\/p>\n
We may still be able to consider a complaint outside this period where there is a good reason for the delay and it is still possible to investigate the concerns fairly.<\/p>\n
<\/div>\n\t\t<\/details><\/p>\n
\n\t\t\t\n\t\t\t\tIf you're unhappy with our response<\/span>\n\t\t\t<\/summary>\n\t\t\t<\/p>\n
If you have completed our complaints process and remain unhappy with our final response, you can ask the Parliamentary and Health Service Ombudsman to consider your complaint.<\/p>\n
The Ombudsman is independent of the NHS and its service is free.<\/p>\n
Telephone:<\/strong> 0345 015 4033<\/p>\n<\/div>\n\t\t<\/details><\/p>\n
\n\t\t\t\n\t\t\t\tIndependent advice and support<\/span>\n\t\t\t<\/summary>\n\t\t\t<\/p>\n
If you need advice or support about raising a concern or making a complaint, you can contact NHS West Yorkshire Integrated Care Board’s Patient Advice and Liaison Service (PALS).<\/p>\n
PALS can provide advice about the NHS complaints process and help you understand the options available to you. If you feel unable to make a complaint directly to the practice, they can also help you raise your concerns.<\/p>\n
Telephone:<\/strong> 01924 552150
\nEmail:<\/strong> wyicb.pals@nhs.net<\/a><\/p>\n<\/div>\n\t\t<\/details><\/p>\n","protected":false},"excerpt":{"rendered":"
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